Order
How do I place an order?
Add the items you want to your shopping cart and follow the steps in the checkout process. Once the process is complete, you will automatically receive an order confirmation via email.
Can I still change my order?
Please contact us as soon as possible after you have placed your order. If the order hasn’t been processed or shipped yet, we can often still make changes.
I haven’t received an order confirmation. What should I do?
First, check your spam or junk email folder. Can’t you find the confirmation there either? Please contact us.
Can I place an order without an account?
Yes, you can also place an order at Bunkerparts without creating an account.
Delivery Time and Shipping
What is the delivery time?
Most orders are delivered within 5 business days. Some parts are ordered specifically for you from suppliers or importers. In that case, delivery may take longer.
What are the shipping costs?
Free shipping within the Netherlands on orders of €150 or more
€3.50 shipping fee for orders between €75 and €150
€7.50 shipping fee for orders under €75
Do you also ship internationally?
Yes, we ship worldwide. Shipping costs are calculated automatically during checkout.
How do I know when my order will be shipped?
As soon as your order has been shipped, you will receive a shipping confirmation via email.
What should I do if my package hasn’t arrived?
Please contact us if your order is taking longer to arrive than expected. We’d be happy to look into it for you.
Products and Parts
For which engines do you supply parts?
We supply parts and accessories for virtually all brands and models of motorcycles.
I can’t find a part on the website.
No problem. Please contact us with the make, model, and year of your motorcycle. We are often able to supply parts that are not yet listed online.
How do I know if a part will fit my motorcycle?
Not sure how to use it correctly? Please contact us and provide the make, model, year of manufacture, and, if possible, the chassis number of your motorcycle.
Can you provide technical advice?
Yes, we’d be happy to help you choose the right parts and accessories.
Payment
What payment methods do you accept?
You can pay using the following methods, among others:
iDEAL
Credit Card
PayPal
Klarna Pay Later
Klarna Pay in 3 Installments
Bancontact
Belfius Pay Button
KBC/CBC Pay Button
EPS
Giropay
Przelewy24
SEPA Direct Pay
Is paying online safe?
Yes. All payments are processed via a secure SSL connection.
Can I pay when I pick up my order?
No, orders must be paid for in advance through the online store.
Takeout
Can I pick up my order?
Yes, pickup is available by appointment in Plasmolen.
When can I pick up my order?
As soon as your order is ready, we’ll contact you to schedule an appointment.
Returns and Warranty
Can I return my order?
Yes. You can return unused products within 14 days of receipt in their original packaging.
How do I request a return?
Always fill out the return form first before returning a product.
When will I receive my refund?
Once we’ve received and inspected the return, the purchase amount will be refunded within 14 days at the latest.
Does my purchase come with a warranty?
Yes. All products are covered by the statutory warranty. In addition, manufacturers may have additional warranty terms and conditions.
My product was delivered damaged. What should I do?
Please contact us immediately and, if possible, include photos of the damage.
Contact
How can I get in touch?
You can reach us at:
Phone: 085 – 080 5424
WhatsApp: +31 85 080 5424
E-mail: info@bunkerparts.nl
What are your hours of operation?
We operate by appointment only. This means we can often assist you even outside of regular business hours.
Where are you located?
Bunkerparts
23 Muldershofweg
6586 AG Plasmolen
The Netherlands
Is your question not listed here?
Please feel free to contact us. We’re happy to help you with advice on parts, accessories, and technical questions about your motorcycle.